The thing is with this new sky service is that it is basically a branded version of Gmail. All the settings for Gmail work for Sky and the only difference is that you put in
username@sky.com and your sky password to access the account.
I know you must be very bored and frustrated by now, but shall we start again?
If you delete the entry in outlook for your Sky account and try setting it up with the following instructions:
First of all go here and enter your username and password. You only need to put in the first part of your username, not the @sky.com bit. Fill in the captcha code underneath and press Unlock.
If you can't get past this then there is something wrong elsewhere. Please post what happens and we'll try to find a solution.
If that works then follow the instructions below:
1. Open Outlook.
2. Click the Tools menu, and select E-mail Accounts...
3. Click Add a new e-mail account, and click Next.
4. Choose POP3 as your server type by clicking the radio button, and click Next.
5. Fill in all necessary fields to include the following information:
User Information
Your Name: Enter your name as you would like it to appear in the From: field of outgoing messages.
Email Address: Enter your full Sky email address (username@sky.com)
Server Information
Incoming mail server (POP3): pop.sky.tools.com
Outgoing mail server (SMTP): smtp.sky.tools.com
Login Information
User Name: Enter your Sky username (username@sky.com)
Password: Enter your sky password
6. Click More Settings... and then click the Outgoing Server tab.
7. Check the box next to My outgoing server (SMTP) requires authentication and select Use same settings as my incoming mail server.
8. Click the Advanced tab, and check the box next to This server requires an encrypted connection (SSL) under Incoming Server (POP3).
9. Check the box next to This server requires an encrypted connection (SSL) under Outgoing Server (SMTP), and enter 465 in the Outgoing server (SMTP) box.
10. Click OK.
11. Click Test Account Settings... After receiving Congratulations! All tests completed successfully, click Close.
12. Click Next, and then click Finish.
