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Here's some phone numbers
If you know anything about the low budget airlines, its that BMIBaby's customer relations is cr@p - even worse than sleezyJet (if that's at all possible)
By only dealing in snail mail, it means they can take their time to 'deal' (or not deal as the case may be) with your complaint. Most people (like yourself) will nowadays automatically look for the email address and try and sort out the problem that way - quick and easy. Only dealing by snail mail puts people off....
Good luck by the way. If you don't get any joy from BMIBaby - follow it up with these guys
Regulatory Authority
If you are dissatisfied with the provision of services during your delay and wish to contact the regulator, please note that for UK airlines, the Air Transport Users Council (AUC) together with the Civil Aviation Authority are responsible for enforcing these regulations:
Contact: Air Transport Users Council, Room 705, CAA House, 45-49 Kingsway, London, WC2B 6TE. Tel 0207 240 8061. Fax 0207 2407071. E-mail: admin@auc.caa.co.uk
If you know anything about the low budget airlines, its that BMIBaby's customer relations is cr@p - even worse than sleezyJet (if that's at all possible)
By only dealing in snail mail, it means they can take their time to 'deal' (or not deal as the case may be) with your complaint. Most people (like yourself) will nowadays automatically look for the email address and try and sort out the problem that way - quick and easy. Only dealing by snail mail puts people off....
Good luck by the way. If you don't get any joy from BMIBaby - follow it up with these guys
Regulatory Authority
If you are dissatisfied with the provision of services during your delay and wish to contact the regulator, please note that for UK airlines, the Air Transport Users Council (AUC) together with the Civil Aviation Authority are responsible for enforcing these regulations:
Contact: Air Transport Users Council, Room 705, CAA House, 45-49 Kingsway, London, WC2B 6TE. Tel 0207 240 8061. Fax 0207 2407071. E-mail: admin@auc.caa.co.uk
Harry_R_Jumpjet
SAC
- 126
- 18
- 1
It's not just bmibaby; the bmi diamond club has a phone number that connects you to a call centre downtown India that is next to useless. So you ask for an email address, and they say no-one has one. What b0ll0cks!
There is, of course, a snail mail address, but no alternative phone number, or no email address, for someone who can help.
Maybe its a bmi thing, or maybe this is how they define 'customer service'.
There is, of course, a snail mail address, but no alternative phone number, or no email address, for someone who can help.
Maybe its a bmi thing, or maybe this is how they define 'customer service'.
M
mad_mo
Guest
Forget the monkeys, write to the organ grinder direct!
Sir Michael Bishop
BMI Airways Ltd
Donington Hall
Castle Donington
Derby
DE74 2SB
Sir Michael Bishop
BMI Airways Ltd
Donington Hall
Castle Donington
Derby
DE74 2SB
D
DMX017
Guest
BMI Baby Customer Services Emain Address
BMI Baby Customer Services Emain Address
Have to agree wth Mad_mo. Had an issue with Thomsonfly lasy year, so wrote to DSA Station Manager & Thomsonfly Customer Services Coventry (It was a big issue and lots of cash spent) then waited!!!!! After some months with no correspondence made a call to Customer Services and given the usual CS Speil '' It will be 28 days from receipt of correspondence'' So I got on the Net in the financial sites and found the CEO's Address. I wrote to him and he-presto - I received two grovelling letters, all my cash returned and compensation - so complaining does work - it's just a pity Customer Services DOES NOT!
Unfortunately, Thomsonfly no longer flies the DSA-AMS route which is a pain since I live ''On the patch'' when not in AMS.
Incidently. I now travel AMS-Libya on a Libya-French Carrier with none of the agro we have to adhere to when flying these Budget Carriers + I get an A320 with ONLY 10-15 other passengers!!!!!!!!!!
BMI Baby Customer Services Emain Address
Have to agree wth Mad_mo. Had an issue with Thomsonfly lasy year, so wrote to DSA Station Manager & Thomsonfly Customer Services Coventry (It was a big issue and lots of cash spent) then waited!!!!! After some months with no correspondence made a call to Customer Services and given the usual CS Speil '' It will be 28 days from receipt of correspondence'' So I got on the Net in the financial sites and found the CEO's Address. I wrote to him and he-presto - I received two grovelling letters, all my cash returned and compensation - so complaining does work - it's just a pity Customer Services DOES NOT!
Unfortunately, Thomsonfly no longer flies the DSA-AMS route which is a pain since I live ''On the patch'' when not in AMS.
Incidently. I now travel AMS-Libya on a Libya-French Carrier with none of the agro we have to adhere to when flying these Budget Carriers + I get an A320 with ONLY 10-15 other passengers!!!!!!!!!!
I suggest you write and use snail mail. Get the letter 'signed for'. This will force them to accept that your letter has arrived.
E-mails can easily go astray. A written letter is not so easy to loose. It might trake a few days longer, but you[ll have the evidence of them receiving it!
DT_Xtremez_14:
J
Justacabbie
Guest
- Status