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BT Home Hub SOS

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The Panther

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Could anyone help me with this problem as the indian call center is a tad useless.

I have a BT home hub on my computer, I have just brought a new one and need to move the main account to the new from the old.

Any help would be great, cheers.:PDT_Xtremez_30:
 
The Panther said:
Could anyone help me with this problem as the indian call center is a tad useless.

I have a BT home hub on my computer, I have just brought a new one and need to move the main account to the new from the old.

Any help would be great, cheers.:PDT_Xtremez_30:
Click to expand...

Do you mean install the new home hub?
 
I bought one recently and was told I needed an e-mail address, I said I already had one and told the bint at BT but she said i couldn't use that I had to have a new one, so I got a new one only to find my old address and account were still active, and all my profile and contacts were set up to my liking. So I spoke to the Indian guy at the helpdesk, who was not much use. In the end I uninstalled the thing and reinstalled it using all my old details e-mail address & password and bingo, no problems. Hope this helps.
 
The Panther said:
Could anyone help me with this problem as the indian call center is a tad useless.

I have a BT home hub on my computer, I have just brought a new one and need to move the main account to the new from the old.

Any help would be great, cheers.:PDT_Xtremez_30:
Click to expand...

I'm slightly confused as to what you are saying, have you got a new home hub that you want to connect to your computer or a new computer that you want to connect to your home hub?
 
I thought he meant he had a new hub!

Hey ho, if it is a home hub then it is not paired with a line, therefore a simple uninstall and re-install with old settings will do the job.

If it is a business hub then it is paired to a line and BT have to sort it
 
All sorted lads, cheers for your help though.

In a nutshell, I thought that the main user account was fixed to the computer the hub was set up on. In getting a new lap top I thought I would have to reinstall etc.

But....

You do not need to do this, as long as you have loaded the bt disc onto the new computer you are able to access the main and sub accounts by just sighning in.

Sorry if this seems obvious, I'm not use to all this new technology. If theres no oil or moving parts I get confused.

Thanks again:PDT_Xtremez_30:
 
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