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need some advice on faulty goods ive boughtfor my car

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hi all im after some advice on how to tackle a problem im having.

basically i bought an aftermarket hid kit for my car , this is a link to it.....
http://www.hids-direct.co.uk/hid-products.html

i bought the kit at the bottom of the page (50w hid kit.) about a month and a half ago.

first of all it turned up with the wrong bulbs , so i had to pay for the those to be sent back.

then when the correct bulbs arrived i fitted the kit and within an hour one of the ballasts failed, so they sent me a new one and i had to send the broken one back which is fair enough.

now this replacement ballast has started playing up aswell which im not happy about.as im going to be out of pocket a third time by posting faulty stuff back to them

ive emailed the company selling the kits through their website contact us thing , basically saying im fed up with the quality of the kit and would like a new ballast before i send them the broken one this time as i need lights on my car due to commuting in the dark.

this was a couple of days ago and ive not heard from then so i think they are ignoring me as they are usually quite prompt at replying.

what are my options now,??

i dont really want to talk to them as i get tied up in knots wit the m and end up frustrated and shouting which gets me nowhere!!!

can anyone on here help please!!

cheers
 
Use this site, I've linked their template letters page. If you get confused/ angry or whatever on the phone use e-mail: keep copies of all e-mail. Better to send a letter. Goods sound like they are unfit to me so come under sale of goods act 1979. Phone them (they are very helpful) if you need more advice

http://www.consumerdirect.gov.uk/after_you_buy/making-complaint/template-letters/

BUT!............. give the company a reasonable time to respond to your original problem, normally 14 days, they are busy it's Christmas.
 
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Look on the bright side, according to their sales literature, at point (8) on your purchase, it does specify that they're guaranteed for one year.
 
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