warranty question...

[renton]

say you had bought an electrical item off of someone on another forum (brand new with warranty btw) and said item broke within 3 weeks .

who would your warranty go through??? the seller or the manufacturer ??

i had a faulty electrical item and the seller asked me to send it back to him for testing, he has it now and has said its faulty but has to wait for the manufacturer to sort the warranty out.

surely he should be sending me another electrical item and then sorting out the broke item with the manufacturer himself??

isn't it the same as if you bought a tv from currys and it broke your dealings should be with currys and not the tv manufacturer??

the thing is the bloke had bought a bulk load of said items and wasn't a dealer as such but a normal bloke on another website.

are the sales of goods laws the same in these circumstances??

 

[monobrow]

the 12 month warranty is with the manufacturer. The shop is a kind of go between in the fact that when they take it off you, the manufacturer writes off the cost of the replacement.

 

[PingDit]

I would strongly suggest that you seek guidance from either the Citizens Advice Bureaux or your local Trading Standards office.

 

[SORRY CJ]

Check it out here mate, (and other sites).

THE LINKY THING

Hope this helps?
SCJ

 

[SupportiveCivvy]

The vendor has the responsibility to either repair or replace a faulty item under warranty, a typical period being 12 months except with some high value items. If the item has failed through no fault of the purchaser but is not repairable then a reputable vendor will replace it free of charge and claim his costs back from his supplier or the manufacturer.

That said however, check the warranty as there may be a handling charge, although a reputable vendor won't make a charge.

The receipt is proof of purchase and, most importantly, proof of the date of purchase.

If you bought the item from, say, a friend, then you are only entitled to the remaining warranty.

If you want some more gen then >> http://www.berr.gov.uk/consumers/fact-sheets/page38311.html.

Given my poor computational skills I hope the link works.

 

[Tubby]

It's the seller not the manufacturer thats responisible (unless they are the same) under the sales of goods act. They would be your first point of contact if an item proved faulty and although they may try to push you into repairs via the guarentee if its not to your advantage then remind them of your rights. The manufacturers guarentee gives you additional options but does not reduce the sellers obligations, I will try to find the exact section for you when I have more time. Try this site www.consumeractiongroup.com for more help.