H
Hoof_Hearted
Guest
i think ther are laws against this. new rules have forced manufacturers to honour warranties even if work is undertaken by independent garages
Yes, but that wasn't the issue. Giffer stated that the inde garage were unable to prove the spec of the oil - this is the crux of the problem!
The new EU reglations, which scrapped the "block exemptions" for motor vehicle manufacturers - states that the original manufacturers warranty must be maintained even if the car is serviced outside the franchised dealer network.
However, two vital provisos must be adhered to
* firstly, the car MUST be serviced in accordance with the manufacturers servicing schedule, and
* secondly, ONLY genuine original equipment manufacturer (OEM) spares, and OEM specified lubricants MUST be used.
The first issue is relatively easy, as the schedule is found in the original service book.
However, the second issue is much harder to prove. Sadly, I do not know any independent garages who can positively confirm they only use genuine spares, and particularly so with engine oils. Many simply have a 208 litre barrel of a "fleet" based generic oil, usually semi-synthetic, and use that in everything.
My advice - by all means, use an independent garage during the warranty period, but try to only use a "specialist" garage - ie, if you have a VW or Audi (or Seat and Skoda), then use a VAG specialist garage (and the same logic for other makes).
My most important advice, though, would be to buy the parts required for the service yourself from the franchised stealer, and take them to the independent to use. OK, you may end up paying full RRP for the bits, but you should still get cheaper labour rates from the inde, plus you have the peace of mind that you can prove that OEM bits were used.