JPA - One Year On

[True Blue Jack]

Brig Marriner
Quote: "anyone who tells you this is going to be a smooth ride...does not grasp the enormty of the change program"
and "..disengagement of HR / TG 17 chaps was a huge mistake..."

Why do our masters still insist it was planned well?

I've known Brig Marriner a long time - he was my boss from 2003-6. Very switched on cookie.

I noticed they bigged-up the training given to the JPAC EC staff. When they brought in the additonal staff prior to RN rollout, the formal training given was 4 days long and centred on phone answering techniques. They were then let loose on the system where they sat in a cubicle next to a long-serving (6 months max) member of staff so they had someone to turn to for advice, just so long as they weren't dealing with another caller.

As for the "no calls in the queue, average waiting time of 6 seconds", take a look at the status board. It was timed very carefully, 10:41 on a Thursday morning in the middle of the month during the week that JPA was down. Techie tea-break had finished, half the officer corps would have been in meetings, lots of aircraft off the ground, etc. Strangely no mention of the number of iSupports being dealt with.

 

[woollymouse]

I survived my trip to Worthy Down it seems that there are still Army bods out there with their heads in the sand praying that if they ignore JPA it will go away, and that's just the AGC! The data transfer seems to be going ok (good job most of their training Units have civvy staff however, as they seem to be genuinely interested in doing what's best for thier guys) so I didn't really have too many problems to deal with.

I surpose however we will not see the real picture emerge until after Jul when all the self server logins have been passed out.