JPA didn't make or let this happen, some incompetent, negligent snivelling little shiney pressed the buttons that made it happen!
Everyone making excuses for the shineys, was it ever thus!
Except that now they are being paid as professionals they need to behave as professionals and start facing up to the consequences of their actions. It is no longer "just some techies wages" it is now a matter of record and quality and accountability. To date those concepts have been totally alien to the admin world, well guess what? Now it isn't going to be! Now, we are ALL entitled to a professional, competent, accountable level of service. Again, I stress, with high band pay comes responsibility and accountability. You want to be paid like a grown up, start behaving like one!
It is time we, the Air Force in general, started making the incompetent, complacent, negligent "HR" trade join the world of reality and responsibility! If you are an NCO or SNCO and your admin staff are negligent or incompetent, fizz 'em! If you are a junior and your PSF cock up, QR1001 the Chief Clk! Sauce for the aircraft trades, lubricant for the shiney's starfish!