So you believe sitting back while whinging and whining on an internet forum is going to have some great effect? I think that the folk who are victims and being very vocal on here, but do f*** all else, about the failings of the cock-up that's Save As You Starve need to grow a set, highlight the failings through the complaints book, through their chain of command and, yes, even through an internet blog. Even try and get your local MP in the loop, especially if they're from an opposition party - they'd love to put one over on the party in government. Unless people complain in both the correct manner and, in this case, one that shames a company that's giving **** poor service, then things will just stay the same or get worse.