Just throwing a few things into the pot for the sake of debate. I should add I have no professional connection with ISS
ISS also do the catering and cleaning for the company I now work for – although to be honest, we get really good food served 4 times a day at a site that operates 24 hours / 365 days a year. Although most of the cooks seem to be called ‘Pavel’ and are exceptionally good at cooking the Polish dishes at the international option counter)
ISS seem to be coming in for a lot of flak here based on the food they provide – but, I do wonder how much of the situation has been caused by ISS, and how much the RAF / Forces created for themselves?
These sort catering contracts typically run at a 5-10% profit margin, and for one the size of the Forces, probably more at the 5% end (Bigger the contract, lower the margin etc). Therefore, next one to ponder – even if all the 5% margin went on more food – would there really be a significant upgrade in quality? (or did the RAF squeeze the contract so tight, the food on offer is all that can be provided with in budget agreed?)
Who decided on PAYD? The RAF or ISS? – Can’t help feeling ISS would not have necessarily wanted it, and would have preferred a set amount coming to them each month from which budgets etc can be planned and bigger numbers through the door so bigger range of meals to cook (I struggle to believe a professionally trained cook would want to serve poor food either – so what is the staff turnover like?).
Out of interest, what is the food like on deployment ? This is a follow in from the above – with a set budget and set number of people to serve, is the food OK? (Albeit free at point of eating so worth every penny paid, and ISS are probably being squeezed as well).
Final personal opinion – getting rid of the cooks was a mistake on many levels. As was civilianising so many drivers etc etc etc.. Back to cooks, I remember being ion guard being able to nip into the mess and get a coffee / sarnie etc when a cook I knew was on duty - or being able to make a couple of extra sandwiches’ to take back when on guard overnight. Once put to contract, all that stopped as it ate into profit margins – I feel it also are into moral and the feeling of being of an overall team on the station.
And being selfish for a sec, with less cooks, telephonists, drivers etc around – the communal crap duties came round far more often..